FAQ
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faq

General:

Original Artworks:
All the artwork represented by Vetri is handmade by artists. Each piece is made individually and is unique. Because your piece is handmade, there may be some slight variations in size, color, and shape. We are careful to inspect all the artwork for any flaws that would compromise the quality or value of the work. If you have questions or concerns about this, or the artwork you have purchased, please contact the gallery directly at 206.667.9608, or by email at vetri@vetriglass.com

An item that I want is sold out. Will it ever become available again?
In some cases the item may be available again and in others it may be a one of a kind artwork. Please contact the gallery directly at vetri@vetriglass.com or 206.667.9608 with specific questions regarding availability of artworks.

Gift Certificates:
Vetri is a wonderful place to purchase handmade art gifts. If you would like to purchase a gift certificate for any dollar amount, please email the gallery directly.

Registry:
At this point in time we do not offer automated registry services. It would be our pleasure to work directly with you to for your wedding or special events.

Appraisal Services:
Vetri offers free insurance appraisals on all work purchased from our gallery. If you have work that you would like appraised please contact the gallery directly.

Artist Submission Policy
We accept artist submissions on an ongoing basis. We encourage all prospective artists to familiarize themselves with our gallery and the artists we represent. If you feel you would be a good fit and would like to submit work for review please send a digital submission to vetri@vetriglass.com. Please include a cover letter, at least five images (jpgs only please) of your current work, an artist statement, and current resume, as well as any supplemental material. We will get back to you within 8 weeks of your submission. Thanks!

Changing an order after it has been placed:

Can I cancel an order?
Once we receive your order, we strive to ship it to you as quickly as possible. Though we cannot cancel your order once it enters our system, you may return it in keeping with our 30-day return policy.

How can I change my order after it has been placed?
Because we work so quickly to ship you your order, it is not possible for us to alter your order once it enters our system. You may place an additional order at any time. Our 30-day return policy allows you to easily send back any item that is less than what you'd hoped for and receive a Vetri International Glass merchandise credit.

Shipping

What does "Additional S&H" mean?
Some of our merchandise requires additional shipping & handling charges due to its size or weight. Additional shipping & handling charges are noted on product pages.

When will my order ship?
Most items are available to ship in 3-5 business days unless otherwise noted.

How will I know that my order has shipped?
We will send you a shipping confirmation email when all, or part of your order leaves the gallery. We will also send you a shipping confirmation email after all packages in your order have shipped.

What if there are multiple packages?
If your order includes several items, they may ship separately and at different times. So that we can deliver your purchases to you as efficiently as possible, items that ship from the same location are grouped together. One shipment may arrive as several different packages based on the size or when items are ready to be shipped. Our shipping confirmation emails will let you know how much of your order has shipped.

Do you ship outside of the United States?
Regretfully not online, but we encourage you to contact the gallery directly with specifics for shipping quotes and time frame.

How can I track my shipment?
We ship using UPS, once your item/s ship you will receive a confirmation email from UPS with complete tracking information that will allow you to track at ups.com website.

What if my artwork arrives damaged?
All items ship fully insured via UPS. Should you receive any item broken or damaged keep all packing materials and boxes and contact Vetri immediately at 206.667.9608 or vetri@vetriglass.com.

Returns:

Return Policy:
Our 30-day return policy allows you to send back any item that is less than what you'd hoped for and receive a Vetri merchandise credit. Please make sure items are packed with all original packing materials in the same manner that it was shipped to you, include a copy of your invoice and fully insure all items being returned back to us.
Ship to:
Returns
Vetri Glass
1404 First Ave
Seattle, WA 98101

How do I return a gift I received?
We strive to delight you with every Vetri purchase, but if you would like to make a return, you may do so within 30 days of its original delivery date for a merchandise credit. To return a gift purchased at Vetri, please follow the return instructions on the packing slip that was included with your package. We must receive the returned merchandise within 30 days of its original delivery date in order to issue a merchandise credit to the purchaser.

How can I find out if my return has been received?
Once your return has been processed we will send you an email confirmation listing your return and a copy of your merchandise credit. If you have concerns, you may always contact the gallery directly by phone at 206.667.9608

Glossary of Glass Techniques:

Acid Etched glass: A layer of glass is eaten away by hydrofluoric acid. This leaves a matte finish and is usually a much lighter color in appearance.

Blown glass The shaping of glass by blowing air through a hollow rod into the center of a molten glass gather.

Cane Any string or rod of glass.

Carved Glass chunks may be carved, ground, chiseled or otherwise shaped like other sculpture materials.

Engraving Design cut or scratched on glass with diamond point, stone, metal or copper wheel. Usually more complex and flexible than cut glass work.

Etching Glass may be etched by hydrofluoric acid, HF1, which likes silica.

Flashing Very thin layer of colored glass fired or vaporized on base glass.

Gilded Metals, such as gold, fired onto glass.

Incalmo Joining two or more blown sections while hot.

Kiln-formed Glass that is altered, fused, shaped, or textured by the heat of a kiln.

Latticinio Threads of white or colored glass within clear glass, sometimes lace-like in pattern.

Lamp or Flame work Any glass-working technique done with the direct flame of a torch; work with pre-formed glass rods and tubes.

Lost wax casting The object is modeled in wax and cased in a ceramic or plaster mold

Millefiori The Italian term, "thousand flowers," used to describe mosaic glass objects.

Mosaic glass Vessels or objects are built up of preformed elements of glass placed around or in a mold and slowly heated until the glasses fuse together.

Murrine

Overlay Blowing a bubble with color on the inside, the bottom is attached to a solid core and then the bubble is turned inside out, leaving a thin color "flash" on the outside.

Reticello A cane technique resulting in a fishnet pattern on the surface of the glass in which a tiny air bubble rests between two strands of cane.

Sandblasting High-pressure air mixed with sand applied to the surface of glass to carve texture.

Slump A technique used to form glass using a mold, heat and gravity.